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Rules
Park rules for visitors
It is mandatory to comply with:
- The general rules of the park.
- The rules of use for each attraction indicated at its entrance.
- The instructions written in the park and in the brochures, those given through the loudspeaker, and especially those given by the monitors and park staff.
(People who do not follow the rules are subject to expulsion from the park)
General park rules
- Children under 16 must be accompanied by an adult.(From 16 to 18 years old, a parental or legal guardian authorization is required. This authorization must be accompanied by a photograph or copy of the ID of the parent or tutor)
- To enter the park, the user must present any of the valid tickets: entrance ticket, online ticket, pass, etc. Under no circumstances will ticket refunds be issued.
- Inside the park, users can rent hammocks and lockers. Hammocks cannot be taken outside the solarium area.
- Prohibited items: glass, charcoal, firewood, and pets.
- Picnicking (Cost €1) is only allowed in the specifically designated area.
- Bathing with cotton clothing is prohibited.- Pools and attractions may only be used with swimwear, which is mandatory.
- It is mandatory to respect the queues.
- It is mandatory to use trash bins and maintain park cleanliness.- The park reserves the right to refuse entry to anyone deemed a safety risk or who distracts park staff.
- Park management and security personnel may expel anyone causing disturbances or bothering other visitors. No refunds will be issued in any case.
- For safety reasons or due to weather conditions, park management may decide to evacuate the premises. No refunds will be issued in any case.
- Due to maintenance or breakdowns, the park may temporarily close one or more attractions/pools. In such cases, users cannot claim full or partial ticket refunds.- Toddlers in diapers must wear waterproof swim diapers in attractions/pools.
- Parents/guardians are responsible for their children if they decide to leave the park unsupervised.
- Illa Fantasia has a video surveillance system.
- Pets are not allowed.
- To aid in identifying customers in case of incidents, users must enter and remain in the facilities with their face fully uncovered.